Messaging Archive - Sinch MessageMedia Australia

WhatsApp Campaigns

lyrha — Tue, 19 Mar 2024 13:34:02 +0000

Attract, engage and retain customers with rich WhatsApp experiences

Reach 2 billion people on the world’s most used messaging app.

Get started Book a demo

Increase engagement rates

Businesses see 75% open rates on WhatsApp—higher than email and similar to SMS.

One platform—built for teams

The Sinch MessageMedia Hub is built for teams. Respond to WhatsApp campaign recipients through our intuitive inbox.

Build trust in your brand

Verified business accounts and green badges builds trust and awareness in your brand.

Ways to use WhatsApp in your business

Create vibrant, interactive experiences for your campaigns

WhatsApp messages aren’t just text-based. You can send your customers images, videos, and PDFs—or create guided experiences with buttons. Engage your customers and drive customer loyalty with everything from personalized promotions and support to entire shopping experiences.

One hub, all your mobile messaging needs

Creating and sending promotional campaigns can all be done in one place. Sinch MessageMedia is one central place for all your multichannel campaigns.

AI content inspiration

AI assistance will help you create campaigns that delight and convert customers and reduce your campaign production time.

Why Sinch MessageMedia?

With 20 years of messaging experience, our trusted messaging experts support customers across every industry. We know the challenges your business faces and how to solve them.

Best-in-class platform

Integrated into over 85 leading software systems
Easy-to-use web portal
No software to install

Proven and trusted expertise

22 years of industry experience
Over 65,000 customers globally
Experts who understand your needs
420+ million messages sent monthly

24/7 customer support

24/7 live chat and email support
Free phone support 5 days until late
Local onshore support
Global team available 24/7

Most connected partner

Direct connections to carriers
Over 85 third-party integrations
On-shore delivery
Access to SMS, MMS, WhatsApp, and mobile landing pages

Ready to roll?

Get a free trial Book a demo

The post WhatsApp Campaigns appeared first on Sinch MessageMedia.

Enquire about WhatsApp

admin — Mon, 18 Mar 2024 14:13:43 +0000

Please fill out the form below and a member of our staff will be in touch with you to assist with your enquiry.

The post Enquire about WhatsApp appeared first on Sinch MessageMedia.

Enquire about Facebook Messenger

admin — Tue, 27 Feb 2024 08:17:14 +0000

Please fill out the form below and a member of our staff will be in touch with you to assist with your enquiry.

The post Enquire about Facebook Messenger appeared first on Sinch MessageMedia.

Enquire about mobile landing pages

admin — Mon, 26 Feb 2024 18:55:32 +0000

Chat to us today about how you can use mobile landing pages to reach out to your audience.

The post Enquire about mobile landing pages appeared first on Sinch MessageMedia.

Facebook messenger

Andrei Ionita — Fri, 23 Feb 2024 07:47:04 +0000

Messenger lets you reach customers where they are.

Customers can have a conversation with you directly from your website or Facebook page.

Rich, engaging media.

Send your customers high quality images, tickets or QR codes for a valuable and more engaging experience.

Continuous conversations.

Continuity without interruption as customers chat with your business on-the-go, across multiple devices.

Simple integration.

Easily surface channels within your existing website so customers can contact you via one-touch transition to Messenger.

1.3b

active monthly users globally.

60m

businesses on messenger

8b

business conversations monthly

Engaging customer experience.

Customers can find your business within Messenger or via your unique shortened Messenger link and chat with you. Enable a better customer experience with:

Prompt responses
Media-rich features
Conversational tone

Easy subscription management.

Opt-in and opt-out is managed by recipients within Facebook, so there’s no need to manage blacklists. This keeps you focused on helping achieve customer outcomes, not worrying about contact lists.

Consistency in back-end functionality.

Use the same MessageMedia API, providing a consistent experience when building and operating all your communications channels and making it easy to manage and maintain.

Easy to manage
Almost no additional work required

Register for our Messenger early access program.

The post Facebook messenger appeared first on Sinch MessageMedia.

admin — Fri, 23 Feb 2024 07:28:57 +0000

WhatsApp: The world’s most popular messaging app.

Resolve queries and answer customer questions instantly with your customers’ preferred messaging app.

Alerts.

Keep customers informed with urgent updates such as travel itinerary changes, system outages, location-targeted alerts, special deals and more.

Notifications.

Share information on orders, deliveries, appointments, payments and more on a platform constantly checked by customers.

Support

Allow customers to initiate in-depth conversations so your support agents can improve troubleshooting and shorten ticket lifespans.

1.5b

active monthly users globally.

65b

messages sent daily.

4.5b

photos shared daily

Link your brand with the world’s favourite platform.

The world loves OTT messaging, and our favourite platform is WhatsApp. Take advantage of the ease of signing up for and using WhatsApp, a platform that offers the following:

1.5 billion users
Access across any mobile OS, device, and carrier
Mobile number as user ID

What is WhatsApp for business?

Let customers connect in the same way as friends and family with fast, simple, and convenient messaging. WhatsApp enables businesses and customers to connect quickly on a platform they know and trust.

Pinpoint when messages reach your customer.

Be sure that your important communication is reaching its destination. Enjoy complete transparency with valuable message delivery insights that let you know when your message has reached your audience with:

Read receipts
Real-time delivery

Register for our WhatsApp early access program.

The post WhatsApp appeared first on Sinch MessageMedia.

Chatbox to SMS

admin — Fri, 02 Feb 2024 05:00:48 +0000

Chatbox to SMS

Seamlessly move website chat conversations with prospects and customers to SMS on their mobile devices, where it suits them most.

Get in touch

Always on.

Boost your website lead conversion rates and customer response times by capturing all enquiries 24/7.

Convert and close.

Speed up your sales cycle and win more business by staying connected with your prospects and customers.

Easy-to-use inbox.

Manage enquiries and track leads in one central spot. Easily send and receive replies from your MessageMedia inbox.

Why choose Chatbox to SMS?

Through the power of text messaging, Chatbox to SMS helps you quickly resolve customer enquiries and win new business — without the disconnection risk.

The key features.

Continue conversations with customers on their mobile phones after they have closed their browser, and create a customisable auto-response so you don’t keep them waiting in the meantime.

Cut through with SMS

By capturing mobile numbers upfront, cut through with customers and continue a two-way conversation with them on their mobile device.

Customise and personalise

Customise the Chatbox to suit your business needs before adding to your website. Incorporate your branding by changing the colours.

Automate your response

Create tailored auto-responders on Chatbox to acknowledge customer enquiries, manage response times, and provide opening hours. Set up your first automatic SMS to let your prospect know you’ll follow up soon.

Real time central inbox

Communicate with customers and prospects through MessageMedia’s real time inbox. Easily manage active enquiries, track conversation history, and archive any closed conversations.

Sending replies to website enquiries as a text message ensures your recipients can conveniently continue the conversation, even when they’re on the go.

Customer service and support.

Quickly follow up on questions, comments, and concerns without having to keep your customers at their desktop.

Quotes and pricing enquiries.

Reply to leads in a convenient and engaging way. Keep communication open even when you’re offline.

Lead generation.

Capture new leads from website visitors when they’re most engaged, and manage them from your inbox.

Appointment bookings.

Allow patients and clients to enquire about your opening hours or text them about appointment availability.

Looking for support?

If you’d like help configuring Chatbox to SMS with your own colours or automated responses, or to find help embedding Chatbox to SMS for either Shopify, Google Tag Manager, or WordPress, click onto our support site and you should find everything you need. If not, don’t hesitate to contact us and our team of experts will be glad to assist.

Support and documentation

Get started in 4 easy steps.

Set up MessageMedia’s Chatbox to SMS in less than 10 minutes. All you need is a dedicated mobile number from MessageMedia.

1. Sign up to a messaging plan

Chatbox to SMS is included in the following bundles: Conversations, Pro, Pro Plus, and Advanced.

2. Configure your Chatbox to SMS

Log into the MessageMedia portal to tailor your Chatbox to SMS with your brand colours, and set up auto-responses.

3. Generate your code snippet

Once configured, you will be immediately provided with a code snippet to be embedded on your website.

4. Implement Chatbox to SMS on your website

Simply embed the code snippet across your website — or on specific pages — and you’re live!

FAQs.

Chatbox to SMS allows you to capture customer enquiries and their details, including their name and mobile phone number, directly from your website. Unlike traditional webchat, your customer doesn’t need to wait at their computer for your response — or risk disconnection.

You will reply to their enquiry using your real-time MessageMedia inbox, and your reply will be sent as a text message to their mobile phone. This allows your customers to close their browser and walk away from the computer without ending the conversation. Your customer can reply when it’s convenient to them.

Via the MessageMedia portal:
All customer enquiries are collected within your MessageMedia inbox, and you will be promoted with a desktop notification (if enabled) to respond to customers directly from this inbox.

By email:
You can also configure email alerts, or use automation rules to forward the message to email so you can use our Email to SMS functionality to reply directly from your email inbox.

By API or Webhook:
Customer enquiries from the Chatbox are also treated as normal inbound SMS messages, and will appear in API responses and Webhooks, allowing you to respond from external software that integrates with MessageMedia.

Customers will receive your response as a text message to their mobile phone. To respond, they can simply reply by text message.

Chatbox to SMS is customisable to suit your business, including an auto-response. Easily configure your auto-response to include business operating hours and expected response times, to help deliver a great customer experience.

A dedicated number is required to access Chatbox to SMS, which enables you to have a two-way conversation with customers. The sender ID customers will see when receiving a text message from you will be your dedicated number, which looks like an Australian mobile number.

The post Chatbox to SMS appeared first on Sinch MessageMedia.

Mobile Landing Pages

admin — Fri, 02 Feb 2024 03:30:47 +0000

Boost click-through rates with SMS landing pages

Send customers to a fully personalised mobile landing page from your text message.

Start messaging for free Book a demo

More personal.

Send custom landing pages for each recipient.

Easy to set up.

Skip web developers and costly hosting.

Stronger results.

98% open rates and 64% click-throughs.

See how it works.

Ways to use SMS landing pages

Get the most out of mobile landing pages. Customers have seen an immediate impact with click-through rates as high as 64%!

Add vibrancy to mobile marketing messages.

Customise templates for your use case. You’ll have the option to include barcodes, branded images, and up to two call-to-action buttons. You can also send from a custom domain for better brand recognition.

Launch your campaigns from one tool

Creating and sending promotional web pages can all be done in one place. Don’t worry about web development resources. Or expensive web hosting. Jump straight into launching marketing campaigns, managing events, and more.

Dive into detailed reporting dashboards

Gain valuable insights from each SMS campaign. See conversion rates, track clicks on call-to-actions (CTAs) and measure ROI. Nail retargeting and boost engagement by testing and finessing your messaging.

Make your brand look good by sending landing pages that look fab on mobile devices.

Promotional marketing.

Grow conversions with custom landing pages for your SMS marketing campaigns. Retarget customers who engage with your messages.

Event management.

Stay on top of invitations, catering, and attendees by sending and tracking landing pages. Plus, add in unique barcodes for easy sign-ins.

Appointment reminders.

Load up the details of upcoming appointments on mobile landing pages instead of a lengthy SMS. Add CTA buttons to confirm attendance.

Upcoming payments.

Remind customers of an upcoming bill with a link to a landing page prepopulated with their own billing details. Add in a CTA to pay now.

Popular features of mobile landing pages.

Bulk sending

Personalisation (merge fields)

Schedule messages

Reporting and analytics

Delivery receipts

Short trackable links

Customisable CTA buttons

Save your templates

Explore more features

“We’re always looking to improve our customer experience, so we jumped at the opportunity to try mobile landing pages. It’s providing a richer experience for our customer and solving two key business challenges for us — the high cost of direct mail and reliable deliverability.”
Mark Teperson, Chief Digital Officer, Accent Group Limited

Why MessageMedia

With 20 years of messaging experience, our trusted messaging experts support customers across every industry. We know the challenges your business faces and how to solve them.

Best-in-class platform

Integrated into over 85 leading software systems
Easy-to-use web SMS portal
No software to install

Proven and trusted expertise

22 years of industry experience
Over 65,000 customers globally
Experts who understand your needs
420+ million messages sent monthly

24/7 customer support

24/7 Live chat and email support
Free phone support 5 days until late
Local onshore support
Global team available 24/7

Most connected partner

Direct connections to carriers
Over 85 third-party integrations
On-shore delivery
Access to SMS, MMS, and mobile landing pages

FAQs.

First, sign up for a MessageMedia account. From here, request to activate this feature in the Extensions section of our online portal. Or, get in touch and set up a discussion. Pricing will depend on your sending needs.

Easy as. Choose one of our templates and tailor up to 10 elements. You can upload your logo, imagery or barcode. Edit your message content and add personalisation with merge fields. Add one or two CTA buttons. Change fonts and colours. Make it your own.

Here is a link to our help page: How to send a mobile landing page

Yes, you can.

The editor recognises HTML, so by using certain tags in your copy you can add formatting such as bold, italics, and line spacing.

You’ll be able to send campaigns of up to 100,000 recipients. You can also schedule sends in advance to stagger these out — this might prove very helpful if you are sending two-way messages and expect replies.

URLs starting with http:// (or https://) are shortened with no additional steps required. This means there will be more space in your text message, so you can save on credits. It’ll have 7 unique characters after the trailing slash, like https://nxt.to/#######

Depending on the mobile phone, a link preview with the primary image may display below your message.

Yes. For better brand recognition, you have the option of purchasing your own domain through us (https://domain.to/#######) or subdomain (https://domain.nxt.to/#######).

Ready to roll?

Get a free trial Book a demo

The post Mobile Landing Pages appeared first on Sinch MessageMedia.

MMS

jadeg — Fri, 02 Feb 2024 03:02:46 +0000

Show off your brand with MMS messaging.

Send eye-catching visuals with multimedia messaging service (MMS) to boost engagement and grab your customers’ attention.

Start messaging for free Book a demo

58%

of people check text messages 6x or more per day.

52%

higher click-through rate with an MMS message.^

90%

of information transmitted to the brain is visual.^

Business MMS: Get all the benefits of SMS with the added advantage of images and GIFs.

See the difference:

SMS:

Short message (160 characters)
Text only

MMS:

Long message (up to 5,000 characters)
Subject line (64 characters)
Text and pictures (static or animated)

Here’s how an attention-grabbing MMS message can help your business boom.

MMS for marketing campaigns.

Make your brand more memorable with visual promotional messages. Preview special offers, new product launches, or checkout items and skyrocket ROI.

Send bulk SMS
Boost click-through rates
Analyse and report

MMS for event management.

Generate buzz for your event. Send out creative RSVPs, invitations, and reminders that keep your guest list informed – and excited to attend.

Send detailed info
Add event photos
Survey attendees

MMS updates and announcements.

Get your time-sensitive messages noticed. Stay timley – and top of mind – by tailoring your multimedia to include your logo and colour palette.

Use a branded image
Hook with a subject line
Send reminders

MMS for customer support.

Your customers have extra info to share with you, like images of faulty products or receipts. Using MMS for extra context boosts efficiency – and loyalty.

Have two-way conversations
Receive inbound MMS
Reduce call queues

“We have a strong relationship with loyal customers, and having MMS lets us use what works best for the situation and our customers. For example, I’m on social media. But I don’t look at it every day. And if something is urgent, social media can have a lot of distractions. I know with text, I’ll definitely have their attention.”

Read case study

Stephanie Goodwin Cline

The Glamour Shop

One powerful web portal, so many possibilities.

Reach more people.

Send and receive one or a thousand MMS messages straight from your web browser. Use automation – and skyrocket efficiency.

Personalisation, at scale.

Build trust with personalised, hyper-targeted messages. Use audience segmentation and nail your comms.

One shared inbox.

Have two-way conversations, follow up on responses, and assign messages to teammates – all within one inbox.

Use your favourite tools.

With access to 85+ third-party integrations, make the connections that count – just plug SMS and MMS into the platform you use every day.

SMS – and more.

MMS

Increase engagement by adding a picture or a GIF to your messages.

Explore

Mobile landing pages

Stand out even more – send a personalised mobile landing page from your text message.

Explore

Email to SMS

 Turn your emails into text messages, and stay efficient on the go. Easy.

Explore

Customer success story.

“We’ve tried some wild things with our texts and MMS, like using GIFs, and it got a reaction. People started replying and I think it’s because they thought there was someone on the other end.”

Read case study

Mackenzie Ford

Group Marketing and Sales Manager, Muse Pilates

FAQs.

To a standard MMS you can attach an image or GIF file up to 410kb in size. In some regions you may be able to send larger files of some formats – contact our Support team to learn more.

MMS allows you to send and receive static (JPG and PNG) and moving (GIF and APNG) images.

A standard SMS is limited to 160 standard characters, while MMS allows you to include an image, a bolded subject line, and up to 5,000 standard characters. Learn more in our blog post.

Pricing per MMS will vary and depend on your subscription bundle. If you want to enable MMS in your account and discuss costs, please don’t hesitate to get in touch.

Ready to roll?

Get a free trial Book a demo

The post MMS appeared first on Sinch MessageMedia.

SMS

admin — Wed, 31 Jan 2024 14:33:17 +0000

Build your brand with business text messaging.

 Send and receive SMS online and engage with customers, leads, and staff across the globe, easily.

Try messaging for free Book a demo

90%

customers check their phone within 20 mins of waking up

75%

customers reply to an SMS within 10 mins of receiving it

69%

customers prefer to text a business, rather than call or email

Here’s how a speedy text messaging service can help your business boom.

SMS for marketing campaigns.

Drive more sales by sending personalised offers or abandoned cart reminders via SMS, and reach customers where they are – on their phone.

Use automated SMS
Send bulk SMS
Track, monitor, and analyse

SMS reminders and notifications.

Say goodbye to no-shows by sending automated text reminders in bulk – and boost ROI without breaking a sweat.

Fill empty seats
Increase productivity
Send time-sensitive messages

SMS for customer support.

Your customers want to message you on the go. Chat with them over SMS for speedy support and efficient ticket closure.

Have two-way conversations
Manage multiple chats at once
Boost customer experience

SMS for operations.

Coordinate staff rostering easily by using a reliable SMS service. Automating your business operations is a big win for your business – and your team.

Send reminders
Fill shifts faster
Reduce admin costs

SMS for sales engagement.

Send SMS quotes and follow up on proposals to track opportunities, and keep the ball rolling with personalised two-way conversations.

Close sales faster
Manage conversations
Track leads and conversions

“I was amazed at the difference in open rates, engagement, and click-throughs. It’s so instant. The minute after I send an SMS, you can see revenue from our website spike. It’s crazy.”

Nikki Barnett, Head of Marketing and Sales, Hamper Emporium

One powerful web portal, so many possibilities.

Reach more people.

Send and receive one or a thousand text messages straight from your web browser. Use automation – and skyrocket efficiency.

Personalisation, at scale.

Build trust with personalised, hyper-targeted messages. Use audience segmentation and pre-built templates to nail your comms.

One shared inbox.

Have two-way conversations, follow up on responses, and assign messages to teammates – all within one inbox.

Use your favourite tools.

With access to 85+ third-party integrations, make the connections that count – just plug SMS into the platform you use every day.

SMS – and more.

MMS

Increase engagement by adding a picture or a GIF to your messages.

Explore

Mobile landing pages

Stand out even more – send a personalised mobile landing page from your text message.

Explore

Email to SMS

 Turn your emails into text messages, and stay efficient on the go. Easy.

Explore

Customer success story.

“[SMS] makes sense for all businesses. I know when people connect, they’re more likely to trust.”

Read case study

Toby Cumpstay

Simply for Strings

FAQs.

You sure can. We’re partnered with over 85 third-party integrations. That means you can send SMS from a tool you’re already familiar with. Some of our popular SMS integrations are HubSpot, Shopify, Salesforce, and Netsuite. Explore our integrations marketplace.

We have different sender ID options you can choose from, such as dedicated numbers and alpha tags. Both options can help your customers recognise you as a trusted sender. Find the right sender ID for your business.

 Good question. A standard SMS credit is 160 characters, including spaces. An emoji counts as two characters. And if your message contains Unicode characters or emoji, the character limit drops from 160 down to 70 characters. For more on this, check out our infographic

When you sign up for a free trial, you’ll be able to log in to our online messaging hub to explore the inbox, features, automations, templates, and much more. You’ll also get 25 free credits to start with. Start your free trial today

We offer a range of pricing plans, including Basics, Conversations, and Pro. If you need to send high volumes, ask us about advanced or custom plans. Our SMS experts will help you find the best option for your business. Browse our payment plans

Ready to roll?

Get a free trial Book a demo

The post SMS appeared first on Sinch MessageMedia.