Use Cases Archive - Sinch MessageMedia Australia https://messagemedia.com/uk/use-cases/ Business SMS & Messaging Platform Mon, 01 Apr 2024 14:36:51 +0000 en-AU hourly 1 https://messagemedia.com/wp-content/uploads/2024/03/logotype-small.png Use Cases Archive - Sinch MessageMedia Australia https://messagemedia.com/uk/use-cases/ 32 32 SMS for two-factor authentication https://messagemedia.com/au/use-cases/sms-for-authentication-and-verification/ Mon, 19 Feb 2024 11:18:19 +0000 https://onesaas.local/au/?post_type=use-cases&p=40922 The post SMS for two-factor authentication appeared first on Sinch MessageMedia.

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SMS for two-factor authentication.

Protect your valuable client, customer and business data with two-factor authentication (2FA).

Image for SMS for two-factor authentication.

Icon for More than a password.

More than a password.
Reduce your vulnerability to cyber threats by using two level verification.

Icon for Cost-effective solution.

Cost-effective solution.
Additional account security without additional hardware or token licenses.

Icon for Delivered anytime, anywhere.

Delivered anytime, anywhere.
Reliable and timely SMS that are received on any mobile device and network.

How SMS for authentication and verification can benefit your business.

Protect your data with SMS by using one-time passcodes (OTP) for two-factor authentication (2FA). On-demand authentications — anytime, anywhere, turn your mobile phone into a security token.

Healthcare.

The healthcare sector is the third-highest industry hit with cyberattacks. Take extra steps to protect your valuable clinic and patient data with SMS two-factor authentication (2FA).

Information technology and services.

As a cost effective solution, this 2FA solution can be deployed across a greater number of users. This translates into increased security while keeping costs and administrative overheads low.

Professional services.

Better protect your clients valuable financial, legal and personal information. Authentication works with a variety of applications including VPN, web portal and Citrix.

Government.

2FA is ideal for organisations with one-time or infrequent authentication needs. This includes part-time or temporary employees, contractors, suppliers, vendors or customers.

Check out our industry pages >

Featured content.

Why your business needs two-factor authentication.

Why your business needs two-factor authentication.

Usernames and passwords just aren’t enough anymore, and many companies have already implemented 2-step verification. Find out how you can protect your customers, profits and brand with authentication text messages.

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SMS for competitions https://messagemedia.com/au/use-cases/sms-for-competitions/ Mon, 19 Feb 2024 10:56:06 +0000 https://onesaas.local/au/?post_type=use-cases&p=40896 The post SMS for competitions appeared first on Sinch MessageMedia.

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SMS for competitions.

Grow your customer base by engaging with your audience through highly effective, automated text to win contests and sweepstakes campaigns.

Image for SMS for competitions.

Icon for Expand your reach.

Expand your reach.
Build brand awareness to drive more traffic to your shop or website by offering exciting prizes.

Icon for Grow your prospect base.

Grow your prospect base.
Competition participants are an excellent source of leads for future campaigns and promotions.

Icon for Automate entries

Automate entries
Improve productivity by easily automating your competition with keywords and workflows.

How text to win sweepstakes benefit your business.

Give your customers the chance to win to increase brand awareness and engagement. Drive traffic to your business or website, and turn prospects into loyal customers.

Retail.

Increase foot traffic and build loyal relationships with your customers by announcing new products through text messages. Then, engage in them through competitions and promotions.

Hotels and Restaurants.

Ensure customers return to your restaurant, cafe, or accommodation and keep it top-of-mind by including past customers in your communications and promotions.

Ecommerce.

Boost your social presence when it matters most by timing competitions around calendar events to drive more sales.

Automotive.

Keep passive buyers engaged with your dealer brands and announce new products in an exciting manner with competitions.

Check out our industry pages >

Featured content.

SMS voting system eliminates vote fraud for a national competition.

SMS voting system eliminates vote fraud for a national competition.

Mae De La Rue implemented SMS and increased participation by 44% in her text-to-vote competition as well as eliminated voter fraud entirely.

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SMS for food delivery & online ordering https://messagemedia.com/au/use-cases/sms-for-food-delivery/ Mon, 19 Feb 2024 10:44:58 +0000 https://onesaas.local/au/?post_type=use-cases&p=40887 The post SMS for food delivery & online ordering appeared first on Sinch MessageMedia.

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SMS for food delivery & online ordering.

Create food ordering and delivery solutions that connect you directly with your customers.

Image for SMS for food delivery & online ordering.

Icon for Coordinate food delivery.

Coordinate food delivery.
Keep customers up-to-date on their order’s status and delivery.

Icon for Mobile-first ordering.

Mobile-first ordering.
Skip the queue with SMS ordering system and two-way conversations.

Icon for Customisable SMS templates.

Customisable SMS templates.
Use easy, best-practice templates that elevate your customer experience.

How SMS for food delivery tracking and ordering can benefit your business.

Give your customers more choice and a direct connection to you for food ordering and delivery service by sending updates to your customer’s mobile device.

Online ordering.

Let customers text their order and follow up with an order summary, order confirmation and estimated time of arrival.

Delivery alerts and tracking.

Integrate SMS with your delivery tracking software to streamline updates and communication between the restaurant, drivers and customers.

Delivery confirmations.

Ensure your delivery arrives with automatic delivery confirmation that keeps customers informed and happy.

Track satisfaction with SMS surveys.

Collect valuable feedback from customers by following up with a convenient SMS survey or asking for an online review.

Check out our industry pages >

Featured content.

Getting the message: Consumer attitudes to business SMS.

Getting the message: Consumer attitudes to business SMS.

Text messaging is an effective way to cut-through and is prompting every business to rethink how they can use it. Save time and money with easy coordination of online ordering and delivery with SMS.

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SMS for employee communication https://messagemedia.com/au/use-cases/sms-for-employee-communication/ Mon, 19 Feb 2024 09:36:09 +0000 https://onesaas.local/au/?post_type=use-cases&p=40866 The post SMS for employee communication appeared first on Sinch MessageMedia.

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SMS for employee communication.

Empower your employees with the right information when you send them with timely SMS updates.

Image for SMS for employee communication.

Icon for Staff updates.

Staff updates.
Keep staff members informed with time-sensitive alerts and business updates.

Icon for Conversational messaging.

Conversational messaging.
Manage operations and open communication with two-way messaging.

Icon for Streamline staff rostering.

Streamline staff rostering.
Automate shift reminders, open-shift notifications, and schedule confirmations.

How SMS for internal communication can benefit your business.

Have your messages read faster with SMS for your company and individual communication. Studies have shown 90% of text messages read within 90 seconds.

Government.

Streamline communications across government departments and agencies with a secure messaging system. Our specialists configure your messaging service to address your particular business requirements.

Healthcare.

Streamline the management of emergency communications, hospital and clinic updates and staff rostering when you connect SMS to your healthcare management system.

Professional services.

Keep your employees informed with the latest company and regulatory updates. Improve transparency on critical projects and react faster to critical emergencies by using SMS as your communication channel.

Utilities.

Quickly mobilise essential employees with fast communication. Allow them to react faster to service outages, equipment failures and system breaches within your service network.

Check out our industry pages >

Featured content.

SMS staffing solution fills last-minute vacancies fast for aged care facility.

SMS staffing solution fills last-minute vacancies fast for aged care facility.

See how SMS, as an immediate and non-intrusive communication channel for sending and receiving internal communications, is proving itself an effective solution for employee rostering and to rapidly fill last-minute roster vacancies.

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SMS for event management https://messagemedia.com/au/use-cases/sms-for-event-management/ Mon, 19 Feb 2024 08:14:27 +0000 https://onesaas.local/au/?post_type=use-cases&p=40855 The post SMS for event management appeared first on Sinch MessageMedia.

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SMS for event management.

Create memorable events that run smoothly when you coordinate attendees and staff with text messaging.

Image for SMS for event management.

Icon for Easier ticketing.

Easier ticketing.
Send rapidly accessible tickets straight to your customer’s mobile device.

Icon for Promote events.

Promote events.
Capture attention by promoting and reminding your attendees of events.

Icon for Event coordination.

Event coordination.
Manage your team by delivering updates and changes with SMS communications.

How using SMS for event management can benefit your business.

Use SMS as a promotion strategy, deliver tickets, send reminders and survey attendees. Coordinate your event organisers with lightning-fast text messaging.

Not for profits.

Engage your community base to kickstart events and invite attendees. Plus, begin recruiting your event staff and manage their rostering.

Government.

Boost awareness of your public events with SMS campaigns. Easily send and receive invitations, tickets, reminders and RSVPs to manage attendance volumes.

Professional Services.

Make sure your clients are informed and engaged by maximising attendance at your events. Send well-timed event invitations and confirmations directly to mobile devices.

Hospitality.

Streamline event promotion, ticketing and event check-in when you incorporate SMS into your event marketing strategy. Boost attendance and improve experiences for any type of event.

Check out our industry pages >

Featured content.

Consumer attitudes to business SMS.

Consumer attitudes to business SMS.

See how the benefits of bulk SMS and two-way messaging can help you setup, promote and manage successful events through the mobile phones of staff and attendees.

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SMS for delivery tracking https://messagemedia.com/au/use-cases/sms-for-delivery-confirmation/ Mon, 19 Feb 2024 08:03:13 +0000 https://onesaas.local/au/?post_type=use-cases&p=40841 The post SMS for delivery tracking appeared first on Sinch MessageMedia.

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SMS for delivery tracking.

Ensure your supply chain is kept up-to-date and improve customer experience with SMS parcel tracking.

Image for SMS for delivery tracking.

Icon for Deliver to expectation.

Deliver to expectation.
Send SMS notifications and let your customers know when their parcel is due.

Icon for Connected tools.

Connected tools.
Automate confirmations and updates with integrations to boost productivity.

Icon for Reduce lost packages.

Reduce lost packages.
Ensure parcels are received with SMS for delivery and parcel tracking.

How using SMS for delivery confirmation and tracking can benefit your business.

61% of respondents said they received a parcel or delivery they would have otherwise missed if not for an SMS notification.

eCommerce.

Enhance your customer’s experience by ensuring every parcel is delivered safely to their hands and reduce post-sales followup.

Retail.

Keep your stock and your customers up to date with what’s available and when new stock or deliveries have arrived.

Healthcare.

Ensure that personal equipment and medication is delivered on time when you can confirm receipt with the patient or clinic.

Telecommunications.

Ensure valuable devices and hardware are sent and received to your customers and avoid misdirection by sending delivery status updates.

Check out our industry pages >

Featured content.

Fast growing retailer TISSINI uses NetSuite SMS integration.

Fast growing retailer TISSINI uses NetSuite SMS integration.

TISSINI uses SMS to send a range of notifications and communications.

  • Order confirmation
  • Item has shipped, with tracking link included
  • A promotional SMS on customer’s birthday.

The post SMS for delivery tracking appeared first on Sinch MessageMedia.

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SMS for IT notifications https://messagemedia.com/au/use-cases/sms-for-it-notifications/ Mon, 19 Feb 2024 07:51:55 +0000 https://onesaas.local/au/?post_type=use-cases&p=40808 The post SMS for IT notifications appeared first on Sinch MessageMedia.

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SMS for IT notifications.

Keep everyone informed on the status of critical IT services, issues and updates when you stay in touch with text messaging.

Image for SMS for IT notifications.

Icon for Fast, reliable notifications.

Fast, reliable notifications.
Deliver time-critical alerts such as unplanned service outages and updates.

Icon for Automated alerts.

Automated alerts.
Connect to your technology stack to automate incident alerts and notifications.

Icon for Boost data security.

Boost data security.
Deliver one-time passcodes for on-demand authentications such as 2FA

How using SMS for IT notifications can benefit your business.

Keep your staff and clients informed with fast and convenient messages that improve your everyday communications, quality of service and your responsiveness to unexpected issues..

Information technology and services.

Keep your team and clients informed on upcoming software releases and planned maintenance outages, as well as notify critical personnel when unplanned outages occur.

Financial services.

Minimise downtime when an unplanned outage occurs by integrating and automating IT notifications to rapidly mobilise your IT workforce to get you back up and running.

Healthcare.

Protect valuable patient and clinic data through 2FA notifications and fast IT notifications to improve your responsiveness and get systems back online faster.

Call centres.

Reduce downtime to support more customers with fast SMS alerts for service outages and create automated workflows that utilise 2FA for authentication to get faster resolutions for customers.

Check out our industry pages >

Featured content.

Port Network’s NetSuite SMS integration cuts customer support queue time by 50%.

Port Network’s NetSuite SMS integration cuts customer support queue time by 50%.

Port Networks use SMS pro-actively when there’s scheduled downtime or maintenance to contact customers and advise of any downtime. This keeps calls to the customer support team down to a minimum and saves hours of phone time per incident.

The post SMS for IT notifications appeared first on Sinch MessageMedia.

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SMS for sales engagement https://messagemedia.com/au/use-cases/sms-for-sales-engagement/ Mon, 19 Feb 2024 07:28:23 +0000 https://onesaas.local/au/?post_type=use-cases&p=40785 The post SMS for sales engagement appeared first on Sinch MessageMedia.

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SMS for sales engagement.

Turn prospects into sales outcomes by nurturing leads with integrated SMS conversational messaging.

Image for SMS for sales engagement.

Icon for Close sales faster.

Close sales faster.
Ensure your conversations, quotes and proposals are read with SMS reminders.

Icon for Personalised experiences.

Personalised experiences.
Maintain a personal two-way conversation with your customers.

Icon for Track leads and conversions.

Track leads and conversions.
Manage leads and conversations within your CRM to track opportunities.

How using SMS for sales engagement can benefit your business.

54% of customers have said that SMS marketing has lead to them visiting a store or visiting a website.

Real estate.

Keep prospective buyers up-to-date and involved in the sales process by using SMS and easily maintain multiple conversations and campaigns on the go.

Professional services.

Nurture key client relationships and conversations with two-way conversations via SMS that aren’t missed or lost.

Automotive.

Drive sales and combine more communications when you use text messaging as part of sales and financing conversations.

Transport and logistics.

Close your sales experience in a professional and personal way by sending an SMS to confirm manufacture and delivery processes.

Check out our industry pages >

Featured content.

Consumer attitudes to business SMS.

Consumer attitudes to business SMS.

61% of respondents to our recent survey said they would have missed a parcel or delivery if they hadn’t received an SMS. Make text messaging a part of your brilliant customer experiences.

The post SMS for sales engagement appeared first on Sinch MessageMedia.

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SMS for booking confirmations https://messagemedia.com/au/use-cases/sms-for-booking-confirmations/ Mon, 19 Feb 2024 06:05:36 +0000 https://onesaas.local/au/?post_type=use-cases&p=40757 The post SMS for booking confirmations appeared first on Sinch MessageMedia.

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SMS for booking confirmations.

Improve every customer experience with SMS booking confirmations and reminders.

Image for SMS for booking confirmations.

Icon for Easier confirmations.

Easier confirmations.
Make your confirmations and reminders more accessible on mobile devices.

Icon for Connected to your tools.

Connected to your tools.
Automate the sending of confirmations through SMS and boost productivity.

Icon for Build loyalty.

Build loyalty.
Remind customers to book for special occasions early so they don’t miss out.

How using SMS for booking confirmations can benefit your business.

SMS and two way messaging helps you to send and receive booking and reservation confirmations – boosting productivity and enhancing end-to-end service.

Hospitality.

Save time with automated confirmations to confirm the restaurant, date, time and party size of their booking with simple responses.

Travel.

Whether you run a hotel, motel, bed & breakfast or travel centre, you need a reliable and efficient way to confirm bookings that your visitors can use.

Hair and beauty.

Sending a follow-up SMS confirmation for booked appointments helps ensure that your client knows exactly when they’re expected.

Healthcare.

Appointment reminders reduce no-shows in healthcare. SMS confirmations help ensure your patients know where to be and what they need.

Check out our industry pages >

Featured content.

Monkey Software SMS integration helps optometrists reduce no-show rates.

Monkey Software SMS integration helps optometrists reduce no-show rates.

Missed bookings can hurt your business. Monkey Software’s main product, Optomate Practice Management System, is used by more optometrists and optical dispensers in Australia and New Zealand than any other system. Find out how SMS is crucial.

The post SMS for booking confirmations appeared first on Sinch MessageMedia.

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SMS for click and collect https://messagemedia.com/au/use-cases/sms-for-click-and-collect/ Mon, 19 Feb 2024 05:41:03 +0000 https://onesaas.local/au/?post_type=use-cases&p=40742 The post SMS for click and collect appeared first on Sinch MessageMedia.

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SMS for click and collect.

Keep your customers up-to-date with safe and easy pick-up text messages.

Image for SMS for click and collect.

Icon for Timely notifications.

Timely notifications.
Send SMS notifications and let your customers know their order is ready for collection.

Icon for Keeping contact-free.

Keeping contact-free.
Share contactless click and collection processes that keep your customers and staff safe.

Icon for Reduce lost collections.

Reduce lost collections.
Ensure your message is received on most mobile phones and networks via our SMS gateway.

SMS for click and collect.

Ecommerce has grown 5 years in the past 8 months. With more customers flocking to websites to buy online, a click and collect service is a game-changer for retailers.

Retail and ecommerce.

Keep your customers informed on collection rules, opening hours and pickup times. Create better deeper connections and send personalised confirmations that are read and get cut through.

Pharmacy and healthcare.

Integrate SMS into your systems to notify patients and staff about when it’s safe to collect medications. Ensure your staff and customers are protected with clear collection protocols.

Restaurants and takeaway.

Let customers text in their order and follow up with a summary, confirmation and estimated pick-up time. Build one-to-one communications to confirm dietary requirements and changes to orders.

Check out our industry pages >

Featured content.

Your essential Click and Collect retail guide.

Your essential Click and Collect retail guide.

More and more businesses across the board are on the uptake with Click and Collect offerings. That’s why it’s vital to keep customers notified about tracking, delays, and collection times for their orders. Find out how SMS can enhance this experience.

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