{"id":24923,"date":"2022-09-08T08:58:00","date_gmt":"2022-09-07T22:58:00","guid":{"rendered":"https:\/\/messagemedia.com\/au\/?post_type=blog&amp;p=24923"},"modified":"2022-09-08T08:58:00","modified_gmt":"2022-09-07T22:58:00","slug":"best-sms-integrations-for-my-business","status":"publish","type":"blog","link":"https:\/\/messagemedia.com\/au\/blog\/best-sms-integrations-for-my-business\/","title":{"rendered":"Making text message integrations work for your business"},"content":{"rendered":"\n<p>Keen to save time and streamline the way you do business? Make text message integrations your BFF.&nbsp;<\/p>\n\n\n\n<p>Here, we explore the many ways you can integrate SMS into your favourite ecommerce, sales, marketing and business platforms. Once integrated, your team can easily send SMS to customers straight from the tools they already know and love.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why use integrations over APIs to send text messages?<\/h2>\n\n\n\n<p>While you can use an API to send text messages (and we\u2019ve got you covered there with <a href=\"https:\/\/messagemedia.com\/au\/platform\/sms-api-gateway\/\">our SMS API gateway<\/a>), native integrations take things up a notch. They\u2019re built specifically for two platforms to work in perfect harmony.&nbsp;<\/p>\n\n\n\n<p>When two platforms are natively integrated, it means their developers have worked behind the scenes to create a seamless connection. They\u2019ve done the hard work, so you don\u2019t have to.&nbsp;<\/p>\n\n\n\n<p>You can use a wide (and growing) range of MessageMedia integrations for different business processes, like ecommerce, enterprise resource planning (ERP), customer relationship management (CRM) and marketing automation software. Let\u2019s take a look at each one.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sell smartly with ecommerce SMS integrations<\/h2>\n\n\n\n<p>With more people shopping online than ever before, how do you make your ecommerce store stand out from the crowd? How do you engage with customers you never meet?&nbsp;<\/p>\n\n\n\n<p>SMS is a powerful platform for ecommerce customer service, and an SMS ecommerce integration makes it easy to send personalised messages. By integrating text messaging with your ecommerce platform, you can create targeted campaigns around:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Cart abandonment<\/li><li>Lead generation<\/li><li>Win-back campaigns<\/li><li>Back-in-stock notifications<\/li><li>Re-marketing to existing customers<\/li><li>Customer engagement<\/li><li>Personalisation<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Here\u2019s an example<\/h3>\n\n\n\n<p>Simply for Strings used our <a href=\"https:\/\/messagemedia.com\/au\/integrations\/shopify\/\">SMS integration with Shopify<\/a> to tackle the issue of cart abandonment. It was a big problem in their business. So they set up automated SMS workflows within Shopify to remind customers about the items in their cart and entice them back to complete the purchase. <\/p>\n\n\n\n<p>They\u2019re also using the integration to send promotions and offers to regular customers. Because it\u2019s all in one platform, it\u2019s super easy for the team to manage. <a href=\"https:\/\/messagemedia.com\/au\/case-studies\/abandoned-cart-sms-shopify-drive-more-completed-orders\/\">Read the full case study.<\/a><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"513\" height=\"255\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/09\/SMS-Integrations-101-Choose-the-right-one-for-your-business-image-1.png\" alt=\"SMS Integrations 101 Choose the right one for your business image\" class=\"wp-image-26833\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/09\/SMS-Integrations-101-Choose-the-right-one-for-your-business-image-1.png 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/09\/SMS-Integrations-101-Choose-the-right-one-for-your-business-image-1-300x149.png 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#c9eff1\"><strong>Ready to connect? <\/strong>Head over to our integrations marketplace to see all <a href=\"https:\/\/messagemedia.com\/au\/integration-category\/ecommerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">ecommerce platform SMS integrations<\/a>, including <a href=\"https:\/\/messagemedia.com\/au\/integrations\/listings\/magento\" target=\"_blank\" rel=\"noreferrer noopener\">Magento<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/integrations\/sms-for-bigcommerce\" target=\"_blank\" rel=\"noreferrer noopener\">BigCommerce<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/integrations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shippo<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/blog\/best-sms-integrations-for-my-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">ShipStation<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/integrations\/shopify\/\">Shopify<\/a> and <a href=\"https:\/\/messagemedia.com\/au\/blog\/best-ecommerce-platforms-for-sms\/\" target=\"_blank\" rel=\"noreferrer noopener\">WooCommerce<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Work smarter with ERP SMS integrations<\/h2>\n\n\n\n<p>ERPs like NetSuite are all about simplifying business processes, right? So, if you\u2019re planning to use SMS as part of your marketing or communications strategy, then it absolutely makes sense to bring this powerful channel into your ERP family, too.&nbsp;<\/p>\n\n\n\n<p>With an SMS\/Netsuite integration, you can set up SMS-driven automations to improve customer service, enhance your marketing, or even set reminders for customer payments \u2013 all from the one spot. Simple. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Here\u2019s an example<\/h3>\n\n\n\n<p>An online retailer sells limited edition hoodies, which regularly sell out. When new stock comes in, customers pounce. Then, boom. They\u2019re out of stock again. Regular customers get frustrated about missing out on all the deals.&nbsp;<\/p>\n\n\n\n<p>To keep these customers in the loop \u2013 and to keep them happy \u2013 the retailer prompts them to subscribe to SMS restock alerts. This way, as soon as the hoodie is restocked, the ERP system triggers MessageMedia to send out an automated SMS so the customer doesn\u2019t miss out.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1024\" height=\"200\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/05\/Netsuite-ERP.jpeg\" alt=\"Netsuite ERP connects directly to MessageMedia\" class=\"wp-image-24928\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/05\/Netsuite-ERP.jpeg 1024w, https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/05\/Netsuite-ERP-300x59.jpeg 300w, https:\/\/messagemedia.com\/wp-content\/uploads\/2022\/05\/Netsuite-ERP-768x150.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#c9eff1\"><strong>Ready to connect? <\/strong>Get started with our <a href=\"https:\/\/messagemedia.com\/au\/integrations\/sms-for-netsuite\/\" target=\"_blank\" rel=\"noreferrer noopener\">direct integration for Netsuite<\/a>. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Connect with customers using a CRM SMS integration<\/h2>\n\n\n\n<p>Proven to cut through the noise and reach customers faster, SMS is <a href=\"https:\/\/messagemedia.com\/au\/blog\/benefits-of-crm-sms-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">the perfect fit for your CRM program<\/a>. And, by integrating SMS with the platform you already use to manage customer relationships, you can keep all your customer information and communications in one place. Too easy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Here&#8217;s an example<\/h3>\n\n\n\n<p>Say your business is chasing new leads. Your sales team is following up on prospects with phone calls. Great idea in theory, but no-one seems to answer their phone or listen to messages.&nbsp;<\/p>\n\n\n\n<p>To let customers know you\u2019ve received their query, you set up an automated workflow in your CRM to trigger an SMS when a new lead comes in. First, you\u2019ll need to capture their mobile phone number and opt in on the form.&nbsp;<\/p>\n\n\n\n<p>Then, in the SMS, you can thank them for getting in touch and say you\u2019ll call shortly. The customer feels heard and knows to look out for your call.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"513\" height=\"407\" src=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/05\/SMS-Integrations-101-Choose-the-right-one-for-your-business-image-2.png\" alt=\"SMS Integrations 101 Choose the right one for your business image 2\" class=\"wp-image-26838\" srcset=\"https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/05\/SMS-Integrations-101-Choose-the-right-one-for-your-business-image-2.png 513w, https:\/\/messagemedia.com\/wp-content\/uploads\/2020\/05\/SMS-Integrations-101-Choose-the-right-one-for-your-business-image-2-300x238.png 300w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#c9eff1\"><strong>Ready to connect? <\/strong>Head over to our integrations marketplace to see all <a href=\"https:\/\/messagemedia.com\/au\/integrations\/\">CRM SMS integrations<\/a>, including <a href=\"https:\/\/messagemedia.com\/au\/integrations\/sms-for-adobe-campaign\/\">Adobe Campaign<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/integrations\/hubspot\/\">HubSpot<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/integrations\/sms-for-netsuite\/\">NetSuite<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/integrations\/sms-for-salesforce\/\">Salesforce<\/a>, <a href=\"https:\/\/messagemedia.com\/au\/integrations\/shopify\/\">Shopify<\/a> and <a href=\"https:\/\/messagemedia.com\/au\/integrations\/sms-for-zoho-crm\/\">Zoho<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zapier connects you when direct SMS integrations don\u2019t exist<\/h2>\n\n\n\n<p>If a direct SMS integration isn\u2019t available for the platform your team uses, we\u2019ve got you covered with Zapier. This \u2018connector integration platform\u2019 helps different applications talk to each other. Learn more about when <a href=\"https:\/\/messagemedia.com\/au\/blog\/get-started-with-sms-integrations\/\">using Zapier to connect SMS<\/a> to your tools.&nbsp;<\/p>\n\n\n\n<p>And remember, if you\u2019re new to all of this, you can get started with a <a href=\"https:\/\/hub.messagemedia.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">free trial of MessageMedia now<\/a>.<\/p>\n","protected":false},"author":0,"featured_media":26837,"menu_order":51,"template":"page-blog-v2.php","meta":{"_acf_changed":false,"popular":false,"coming_soon":false,"link":"","footnotes":""},"blog_category":[41],"class_list":["post-24923","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-integrate-automate"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Best Text Message Integrations For Businesses | MessageMedia Australia<\/title>\n<meta name=\"description\" content=\"We\u2019ve got you covered with text message integrations for your favourite ecommerce, ERP, CRM and marketing automation platforms. Learn more. Australia\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/messagemedia.com\/au\/blog\/best-sms-integrations-for-my-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best Text Message Integrations For Businesses | MessageMedia\" \/>\n<meta property=\"og:description\" content=\"We\u2019ve got you covered with text message integrations for your favourite ecommerce, ERP, CRM and marketing automation platforms. 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