{"id":39180,"date":"2023-12-08T13:29:08","date_gmt":"2023-12-08T02:29:08","guid":{"rendered":"https:\/\/messagemedia.com\/au\/?post_type=case-studies&p=35603"},"modified":"2024-02-20T10:43:40","modified_gmt":"2024-02-20T10:43:40","slug":"replace-my-part-converts-sales-with-mms","status":"publish","type":"case-studies","link":"https:\/\/messagemedia.com\/au\/case-studies\/replace-my-part-converts-sales-with-mms\/","title":{"rendered":"Replace My Part"},"content":{"rendered":"\r\n
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3D printing company uses MMS to send quotes and get 85% conversion rate.<\/h1>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n\r\n \r\n \r\n\r\n
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85%<\/h4>\r\n
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30s<\/h4>\r\n
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30m<\/h4>\r\n
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For many years, Replace My Part was simply a side hustle for owner Brad Jeffery. Today, the 3D printing business is on the verge of becoming an international franchise.  <\/p>\n\n\n\n

When something breaks, you want it fixed quickly. But first, you need to send all the right info and get a quote. Replace My Part is sending quotes and converting sales using SMS and MMS \u2013 all within 30 minutes. <\/p>\n\n\n\n

The challenge. <\/h2>\n\n\n\n

When Replace My Part invested in an industrial machine, they signed their first industrial client the same day. It was the start of big things to come.   <\/p>\n\n\n\n

\u201c80% of the time, there isn\u2019t any option but to throw something out if a plastic part breaks. 3D printing solves that problem,\u201d Brad explains.   <\/p>\n\n\n\n

3D printing is straightforward once you\u2019ve mapped the design \u2013 just like a printer, you load the design and hit print. But sending quotes? Without the right system, that can get messy quickly. <\/p>\n\n\n\n

Sending quotes via email often results in too much back and forth and longer wait times \u2013 that\u2019s if the person even responds. Replace My Part needed a simple way for prospective customers to send photos of a broken part. <\/p>\n\n\n\n

Whatever solution they chose needed to integrate with their CRM, Zoho. They considered building a custom application. But that would take time.  <\/p>\n\n\n\n

They knew their customers were already on their phones and would have the part right next to them. So, SMS was the logical solution. <\/p>\n\n\n\n

\u201cSince realising that SMS is such a winner, I feel like I\u2019ve scored finding Sinch MessageMedia first up,\u201d Brad says. <\/p>\n\n\n\n

The solution.<\/h2>\n\n\n\n

When choosing an SMS provider, a strong MMS feature<\/a> was essential \u2013 and that\u2019s where Sinch MessageMedia stood out. <\/p>\n\n\n\n

Oh, and the fact that it integrates seamlessly with Zoho<\/a>. <\/p>\n\n\n\n

SMS for Zoho CRM. <\/h3>\n\n\n\n

Replace My Part knows when they receive a message, customers expect a fast response \u2013 and they\u2019re not wrong. Our research shows that if you don\u2019t respond within 24 hours or allow for two-way conversations, you risk losing trust \u2013 or the sale. <\/p>\n\n\n\n

With Sinch MessageMedia, they can: <\/p>\n\n\n\n